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Job : Service Delivery Manager, Leading IT Services Company, Bangalore
Brought to you by : Inspire Consultancy Services   05 10 2010 14:29:30 +0000
Industry : IT Services
Role : Service Delivery Manager
Functional Area : Software product development
Experience level:  7.0 years minimum
Must Have Skills / Tags :

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Additional Skills / Tags :

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Roles and responsibility for Service Delivery Manager, Leading IT Services Company, Bangalore :

Job description
1. SPOC for Sending Account team

  • Deliver on service commitments and participate in account plan/strategy
  • Handle Operational Issues related to delivery
  • Ensure SLA/SLO attainment as agreed in SOW
  • Provide leadership and direction to Delivery teams
  • Ensure continuous communication & coordination with client in the event of Sev 1 or MI
  • Drive/Manage Crisis Management

    2. Plans , facilitates & coordinates delivery improvement measures (SIPs)

  • Drive/Manage service quality, performance, and improvement of service delivery processes
  • Monitors service-delivery performance with established governance
  • Facilitates Business Continuity for the account during regional/ location outages
  • Ensuring seamless communications between sending & receiving geo teams
  • Participate in the Change Control Board and/or change control process as required

    3. Owns Client Satisfaction for Service Delivery

  • Understand client requirements, business opportunity identification, guidance, support and closure
  • Own service quality for service provided by the delivery organization
  • Ensure continuous communication & coordination with client
  • Drives productivity in coordination with service lines
  • Review CHIP tool report & prepare G2G plan
  • Device action plan based on CSAT report
  • Ensure positive client satisfaction and client relationship is maintained for service delivery
    • Requirements for Service Delivery Manager, Leading IT Services Company, Bangalore :

    • 5+ years of desired experience required

  • Required Skills - Technical and Non Technical

  • Intel / Unix / DBA / Storage /Middleware knowledge
    		•

     

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    Contact information for Service Delivery Manager, Leading IT Services Company, Bangalore :
    Name: naveen   E-mail: naveen@inspireconsultancy.co.in   Phone: 9341636402
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    Leading IT Services Company
    Our client is one of world’s topmost IT services company which offers end-to-end solutions to customers from hardware to software, services and consulting. Has regional headquarters in Bangalore and offices in 14 cities including regional offices in New Delhi, Mumbai, Kolkata and Chennai, and......